What Does a Concierge Do in a Hotel?

Have you every looked at the facilities and services offered by a luxurious five-star hotel and seen concierge service and wondered why this is so important or what a concierge actually does in a hotel? Having a concierge service can be beneficial and help you have a more relaxed, enjoyable and memorable stay.

A concierge works at a hotel deck where they provide clients with a range of services to help them have the best experience when visiting their location. This is very different from reception as they do not handle any administrative tasks within the hotel, so you cannot go to the concierge to book you in, but they will be able to provide you advice and assistance on the check in process and where to go to get booked in and taken to your room.

You will find that a concierge will have extensive area knowledge and be able to provide you with useful services, such as arranging a car hire for you on your chosen dates. You may be in a strange city and caught a taxi to your hotel and now you want to explore at your own pace without relying on someone else. They will be able to secure you the best deals so you are guaranteed to pay the best prices for hiring a car for the period that you need them for.

Another service provided by these hotel staff members is to arrange tours and book clients on tours. If you want to explore the area, see all the sights and enjoy a cost defective experience, then the concierge service will be able to assist you. You can discuss your tour requirements and expectations with the concierge and they will be able to make recommendations and point you in the right direction so you get the best experience.

A concierge will also book your spa treatments for you. Whether they have an on-site spa or they have access to a nearby spa. They will ensure you get the treatments you want whether it’s a relaxing massage or a cleansing facial. They will be able to provide you with information on pricing and more so you can make the right decision based on your particular needs.

Whether you want to dine in the hotel restaurant or you want to find a celebrity restaurant nearby, the concierge will not only be able to make recommendations but they will make your reservation for you, saving you time and energy in the long run and ensuring that you don’t have to run around making reservations when you are on holiday.

Depending on where you are staying, there may be shows, operas, ballets on that you want to see. If you want to see one of these shows, the concierge will be able to advise what is on and book your tickets to ensure you get the see the production you don’t want to miss.

A concierge is there to recommend and direct you. They are a wealth of information and they can help you with anything from finding the nearest train station to helping you find your way to the top sights and attractions. They will book your taxi, car hire service or make your restaurant reservations. These individuals are customer orientated and will go out of their way to ensure that all guests have the best stay when staying in their hotel.

Types of Restaurants and Their Characteristics

A restaurant is a place where food & beverages are sold & served to customers. There are different types of restaurants that have evolved to meet the dynamic demands of consumers. The following are some well-known types of restaurants & their special characteristics:

Bistro: it is a small restaurant that serves simple, moderately priced meals & wine. Braised meets are typical dishes that are provided in a bistro. It may not have printed menus.

Brasserie: formal restaurant which serves drinks, single dishes & other meals. The waiters are in traditional uniform of long apron & waistcoats.

Coffee shop: mainly serves snacks & beverages 24 hours a day; however it may serve all the three meals. This concept has come from the USA. A ‘cover’ is a term referring to a place setting with necessary cutlery, crockery & glassware required at the beginning of the service for one person. Though the main feature is 24-hour operation, some coffee shops may close early, depending on their location.

Specialty Restaurant: it serves specialty dishes which are its strength & contribute to the brand image. It operates during luncheon & dinner hours, between noon & 3 PM & between 7 PM & 11 PM. The ambience & décor of the restaurant reflect the theme of the specialty restaurant. The dishes of a particular region of a country or a particular set of people are also termed as ethnic cuisine.

Fine Dining Restaurant: this kind of restaurant primarily caters to the requirement of the affluent market segment which wants to experience fine dining. The restaurant may either offer dishes of one particular region or country or exotic dishes from various cuisines, wines, spirits & digestives. It opens mostly during dinner time. The ambience & décor of the restaurant will be elegant & rich. The wait staff employed is skilled & has a sound knowledge of the dishes served. The restaurant employs sommeliers to serve wines & other alcoholic beverages.

Popular Restaurant: this type of restaurant is informal, yet hygienically kept & it is located in a busy area such as bus stands, railway stations, shopping area & so on, catering to the requirements of the middle class & the customers who are in a hurry. The menu may either be displayed on a board at a prominent place or printed & laminated. It operates from 7 AM to 11 PM. The food is plated in the kitchen & carried to the table on a tray & served. The service standards are low & informal. Space is utilized to the maximum to accommodate more covers. The seat turnover is very high but the average revenue per cover is low.

During busy lunch hours, these restaurants serve business lunch, mini-lunch, & thali meals in a separate area to speed up service.

Dhaba: it is a roadside food stall found on national & state highways, mainly catering to the requirements of heavy vehicle crew. It specializes in ounjabi cuisine & tandoor cooking, serving very limited dishes, which are freshly prepared. The service is very informal & there is hardly any cutlery used. The dishes served here are inexpensive & taste like home-made food.

Fast food joint: the fast food concept was first introduced in the USA & now it has become popular around the world. It is characterized by the speed of service & the affordable price of the menu items. Changes in eating habits, non-availability of time to wait at the table & eat, increase in the number of working women, advancement in food processing technology, growth of teenage market, & so on, have contributed to the success of fast food operations. It is located in very busy area.

Rotisserie: this type of restaurant specializes in grilled or roast meat, poultry, & fish, which are prepared in front of the guests.

Barbeque restaurant: the marinated pieces of meat, poultry, fish, vegetables, paneer, & so on, are inserted into skewers & cooked over live charcoal or electric griller. It is generally located near a swimming pool, roof top, lawn, sea side, & so on, & is open during evening hours.

Night club: it operates during the night & offers dinner, dance, & live entertainment. Cabarets or floor shows are the main attraction of the night club. Guests are required to wear formal wear.

Night clubs levy an entry fee.

Discotheque: it operates during night hours. It provides a dance floor for guest to dance on. Special sound & lightning effect is created for an appropriate ambience. Drinks, especially beer, & snacks are made available during the operations. The service is very informal. It is patronized mostly by the youth & couples. The entry is limited to a certain number of guests according to the floor/room capacity & an entry fee is levied.

Ice Cream parlor: it serves different kinds of ice creams-sundae, coupe, bombe, cassata, & so on. These ice creams are stored in ice cream containers & are kept in refrigerated displays with see through glass. The parlors may either be a franchisee or an independent one making its own varieties of ice creams. The seating arrangements & service are very informal. Guests may either eat in the premises or have it packed & carry.

Cafe: this is a restaurant of French origin, mainly serving coffee & snacks. The French colonies in India, but served Indian snacks such as vada, samosas, bonda, & so on, along with coffee & pastries. The customers are served at the table following the American style which increases the seat turnover, but the average revenue per cover is low due to the lower pricing of dishes.

Cafeteria: the traditional cafeteria system consists of a straight line of counters containing a variety of hot & cold dishes. The cashier who is at the end of the counter makes bills for the items selected & collects payment. This form is widely followed in institutional & industry catering establishments.

In modern ‘ free flow cafeteria’ system, the counters are segregated according to the type of dishes offered-hot or cold, appetizers, soups, breads, sandwiches, entrees, salads, pastas & so on. In most cafeteria-style operations in India, guests make payment at the counter beforehand for items they want to eat & collect them against the bill at the appropriate counters. Cafeterias are situated in railway stations, cinema halls, shopping complexes, college premises, office premises, & so on, where the guest expects quick service.

Food Court: it refers to a number of independent food stalls, each serving items of food. The customers order the food items they want to have & consume them at a common dining area. The types of dishes offered represent local cuisine & dishes that are popular globally. Food courts are found in big shopping complexes, entertainment complexes, amusement parks, airports, & so on where there is a heavy traffic of customers.

Kiosk: it is small permanent or temporary structure on a sidewalk from which items such as coffee, tea, chocolates, pastries, savories & so on, may be sold. Most kiosks do not have seating provision.

Drive-in: customers drive in, park their vehicles at a parking lot, & remain seated in their vehicles. The waiters go to the customers with menu cards, collect orders, & deliver the food items on specially designed trays & the customers remain parked while they eat.

Oyster Bar: it is a restaurant that specializes in the serving of fresh oysters. The oysters are opened or shelled behind the counter, within the sight of guests. Fresh oysters are served on a bed of crushed ice with oyster cruet, brown bread, & butter.

Pub: it mainly serves various kinds of beer, especially draught beer, & snacks.

Bars: it offers all kinds of spirits such as whiskey, rum, gin, vodka, brandy, tequila, wines, & beers. Hotels & restaurants have an additional bar in the food service area/restaurant to dispense wines, beers, & spirits during the service, called a dispense bar.

Carvery: it is restaurant serving roast meat & poultry, which are carved at the carving counter by a carver in the presence of guests. Table d’hôte menu of three or four courses with roast meat or poultry as the main course is offered.

Top 10 Best-Selling Motorcycle Brands

In addition to the Japanese Big Four (Honda, Suzuki, Kawasaki, and Yamaha), the list of top-selling motorcycle manufacturers includes companies based in Italy, the U.S., Austria, and the UK.


Honda’s motorcycle division sells more than 15 million motorcycles annually, which makes it world’s leading manufacturer. One of the factors driving the company’s sales is its popularity in Asian markets. Yet Honda also dominates in North America.


The Italian brand headquartered in Bologna manufactures motorcycles since 1935. Ducati is known for its powerful sport bikes. The company has a long and successful racing history, which started in 1951. Today it spends over 7% of its revenues on racing business. The brand belongs to Audi through its subsidiary Lamborghini.


Great 20th-21st century history and exhilarating riding experience give Harley-Davidson the status of the legend bike company. This brand is familiar almost to everybody, even those who have never ridden a bike in their lives.


Yamaha bikes are known for excellent performance, ride quality and comparatively easy handling. Yamaha is almost as successful as another famous Japanese manufacturer, Honda. Moreover, the number of dirt bikes it sells exceeds Honda and Yamaha combined.


The Motorcycle & Engine division of Kawasaki Heavy Industries gained recognition as a manufacturer of a wide range of bikes, from very small to sport ones. These motorcycles are loved all over the world for their powerful and reliable engines, capable of developing great speed. There are production sites in Japan, North America, Philippines, Indonesia, and Thailand.


One more representative of the Japanese Big Four. The GSXR 750 and the DR 400 are among the most popular Suzuki motorcycles. The company has over 35 production facilities in more than 20 countries.


During its first years the Austrian motorcycle manufacturer specialized in 2-stroke and 4-stroke off-road motorcycles, but in the course of time its product range grew wider. In addition to dirt bikes, it now includes street motorcycles and sports cars. The brand belongs to CROSS Industries AG and Bajaj Auto Limited.

BMW Motorrad

BMW is one of the oldest motorcycles manufacturers. The company’s first bike was made in 1923. BMW Motorrad is famous for its road bikes, sports-touring bikes and sport bikes. Some of the most well-known models are the GS Adventure, the S 1000 REFRIGERATORS, and the K1600.


The largest motorcycle maker in the UK, Triumph specializes in road bikes that belong to the cruiser, naked, and sport classes. The Triumph brand is owned by BMW.


Victory is a comparatively new brand, it started production of motorcycles in 1998. Its large-displacement cruisers are famous all over the world. The company based in the U.S. has its final assembly facility in Iowa.

Work From Home, Online Employment

Working from home on the internet provides users with the convenience and job security they require. A home job that is done on the internet can be what you need to get you started on a career path that will lead to job satisfaction and success in every sense of the word. Building a successful online business takes time, hard work and some investment capital, though more time investment may remove the need for capital investment. The good thing about online businesses is that anybody can develop one and be a success in it without any qualification or heavy capital investment. An online job should be taken seriously if meaningful progress is to be made in good time. Online jobs are numerous and can be grouped into three categories which include; skilled, semi-skilled and unskilled jobs.

Skilled jobs: basically, a skilled job is one that requires a certain level of skill and certification to accomplish. Skilled jobs are for individuals who have acquired a high level of expertise in order to be able to carry out the duties required of such tasking jobs. These jobs may only be given to those who have the qualifications and the much needed experience that such jobs require for effective and satisfactory results to be obtained. Performance for certain skilled jobs online is at a very high level based on the job description. Certifications for many skilled jobs are acquired offline by attending educational institutions. Some skilled jobs can also be learned and certification given online after a mandatory learning process and examination has been passed. Examples of some skilled job services that are provided for online customers include; web designing; website security; professional services such as stock brokering and ecommerce services; program writing and networking among others.

Semi-skilled jobs: these are jobs that may or may not require certification for one to be able to accomplish. Semi-skilled service providers may be required to have a certain level of qualification in some quarters but may not need to have any qualification in others. Most semi-skilled jobs can be learned and certification provided for those who have passed online. Examples of semi-skilled jobs online include search engine optimization, copywriting and secretarial skills among others.

Unskilled jobs: these are job descriptions that can be done by anyone without any prior certification. Most online jobs are in the unskilled category and you do not need any qualifications to become a service provider. The vast majority of service providers in the unskilled category learn these jobs and become experts by continuously providing their services to customers. This is the main reason why the internet is seen as a very good avenue to develop a viable business. Unskilled jobs require little or no income to start practicing and in a very short period, depending on your work rate, you can earn considerable amounts of money from them. Almost every internet business has a link with an unskilled job description which makes it possible for everyone to benefit from providing any kind of service on the internet. Examples of unskilled jobs that have their roots on the internet include article writing, link building, blogging, lead generation and social networking among others.

The internet is a user friendly environment that helps a lot of people all over the world develop certain basic skills and earn a substantial living. Whether your skilled, semi- skilled or unskilled, there is a place for you in the online business world.